Helpdesk & Ticketing
Estately’s Helpdesk & Ticketing system centralizes maintenance, complaints, and service requests into one platform. It ensures no issue is missed, tracks progress in real time, and improves tenant satisfaction through transparency and accountability.
Problems We Solve
Untracked Complaints
Service requests are lost between emails and calls.
No Prioritization System
Teams cannot identify or resolve urgent issues first.
Manual Escalations
Complaints require human intervention to escalate.
Poor Response Visibility
Tenants do not know the status of their requests.
Lack of Accountability
No clear record of who handled each complaint.
Missed Feedback Loops
Missed feedback causes inconsistent quality.
Complaint creation & Tracking
Both management and tenants can create and track complaints, their status, technician updates, and resolution progress live.
Priority & Category Tagging
Each ticket is auto-tagged by urgency and type, helping teams prioritize high-impact issues first.
WhatsApp & 3rd App
Requests are automatically routed to the right technician or department, reducing manual coordination.
Get In Touch withEstately
Send Your Queries
Business@estately.io
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